As with all things in life, you may encounter conflict on a contract assignment. Whether it be a small disagreement between coworkers or a large argument, knowing how to effectively handle conflict is an essential skill to being a traveler. There are many ways to handle conflict that end positively for both parties. Check out some tips below when you find yourself in a situation and looking for a resolution!
Remember to listen
Many times, conflict can mask itself simply as a misunderstanding. Take a minute to reflect on the situation independently and then approach the other party. Ask them to verbalize their side of the argument and make sure that you are actively listening to their complaints. After listening, again take a moment to process the information before responding.
Remain professional.
When tensions are high, it is easy to get worked up and passionate about issues, especially when it could be related to your work performance. It is paramount that at all times you remember to represent yourself in a professional manner. You do not want to ruin chances of an extension or a return contract by acting on your emotions. Avoid profanity at all times. If you feel yourself becoming agitated, take a moment to walk away from the situation. Count to 10 before returning.
Be willing to compromise.
Once both parties have identified the issues and you are comfortable discussing solutions, consider a give and take strategy. If a coworker is upset that you had a lower patient ratio, offer your help once your patients have been cared for. It can prove beneficial to your long term relationships with coworkers if they are aware that you are willing to meet in the middle.
Ask for help.
If your attempts at a resolution have failed and you are still facing adversity, do not hesitate to get a third party involved. Whether it is another coworker, manager, or even administrative staff, remember to use your team as a resource if you feel like you cannot solve the situation on your own. Allow them to be an objective third party and weigh in on ideas that will help end the disagreement.
Being a traveler in a new place can be stressful and having work-place conflicts can make that stress worse. It is important to know that conflict is normal and unavoidable, but also to feel comfortable in your ability to navigate those tricky situations.
Mandy Winterstien is an Account Manager for the Skilled Nursing division of Aureus Medical Group.
This is good advice, however I have heard of travelling staff members being physically threatened with weapons and potential violence. If I am ever physically threatened by a staff member, the ex- Correctional Officer in me will make its presence known. I came to help out the facility, not to become a crime victim. I arrived at my assignment alive and upright, going home in that same manner is NOT ever NEGOTIABLE. I will write it all up, and make myself known with the local law Enforcement agencies.
Letting them know the fact situation, will make my submitting all of my documentation to a empathetic police officer, and perhaps a visit to the offender about how their actions could negatively impact their lives going forward from this point,
I would also call my recruiter and hope that they would back my decision to write it up, submit a copy to local law Enforcement, and not become a victim.