The first phone interview is generally used as a screening instrument that tapers a candidate pool to a select few that will be invited forward to the on site interview. As a recruiter we generally try to coordinate dates and time accordingly but this is not always possible. You must be available on a moment’s notice.
Here are some tips on how to maximize your first impression and move to the top of what can sometimes be a rather long list of qualified contenders.
Listen – This is an initial gathering of information for not only the caller on their other end but yourself as well. Listen intently to the questions being asked and don’t be afraid to ask them to rephrase what was said if you need further explanation. Add an “ok”, “right”, or “yes” to small pauses so they understand that they’ve captured your full attention.
Be Prepared – Have your CV out and organized when the conversation starts. Be prepared to talk about any gaps in employment, clarification of training, or further details into how your organization works. Have questions of your own ready for when it fits well into the topic of conversation. If available, have your computer on and connected. The art of silent typing can be rather helpful in these situations.
Control Your Environment – I suggest using a hard phone line but if not available be in a location where your cell phone’s connection is strongest. Eliminate all distractions that will interfere with the conversation at hand and try not to get too physically comfortable. Pretend the caller is sitting right across from you and present the same posture as you would in a live conversation.
Smile – You want to give the snap shot of a positive individual. Smiling will make you sound relaxed, poised and overall confident. This will also help you to remember to remain positive throughout the discussion. You don’t want to drum up negative feelings of prior work experiences. This will help you to focus on the affirmative things your present position has afforded you.
Practice – I know this sounds silly to some seasoned professionals but you’ve been in the same position for the last 5-10 years or maybe you’ve been focused on just getting through the final year of residency/fellowship. Find a friend to go over standard interview questions. Get comfortable with talking about yourself and the accomplishments you’ve made over the year. Interviewers use a lot of behavioral questions so when in doubt stick to the STAR format.
It can be tough finding the ideal practice scenario and even tougher to get in the door to your #1 pick! So finding the time to understand how to present the best you will only optimize getting you from just another CV to multiple offers!
Irene Rhodes is a recruiter for the Physician Services division of Aureus Medical Group.
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